Come shine with us and ServiceNow!
GuideVision is growing, and we’re looking for new colleagues to be part of our team.
GuideVision is hiring ServiceNow/Solution Consultants in all of our branches and countries. We’d love to talk with you about the direction your career could go with us.
GuideVision has had impressive performance over the last few years. Some of the indicators of the company’s success include acquiring new clients while maintaining long-term relationships with existing ones, expanding the number of ServiceNow projects we’re involved in, designing and creating new implementations, welcoming new colleagues and developing their careers within our professional yet friendly environment.
About us
GuideVision, a ServiceNow Elite Partner, is a fast-growing consulting and technology services company. We specialise in enterprise service management with an exclusive focus on the Now Platform. ServiceNow is the global leader for automating enterprise service management processes. GuideVision offers an end-to-end approach, starting with strategic consultancy through implementations and integrations to training, support and developing our own products. We are able to offer numerous positions and roles in our offices in the Czech Republic, Germany, Hungary, Poland and Finland. We serve global and local companies in sectors including banking, management consulting, logistics, telecommunications, and more. Our mission is to make ServiceNow work for our clients and their goals.
Who we are looking for
{ServiceNow Consultant}
Responsible for delivering stories from start to finish
Preparing implementation scopes
Clarifying business descriptions of stories with business consultants
Managing personal or team update sets/releases
Implementing stories according to implementation scope
Writing technical descriptions and test scenarios
Follow GuideVision implementation standards and best practices
Main responsibilities on project:
Expected experience/skills:
ServiceNow experience (or other similar platform) – more than 1 year
Experience with ServicePortal or ServiceNow integrations, core features
Expert knowledge of release processes
Good knowledge of JavaScript and Glide API
Good knowledge of Service Catalog and request management processes
Very good knowledge of GV best practices
Experience working with certain ServiceNow modules
Professional technical customer communications
Working proficiency in English
Testing stories as a part of development
{Senior – ServiceNow Consultant}
Experience with ServiceNow - more than 2 years (at least 2 separate projects)
Experience in Tech leader or WorkStream Leader role - more than 9 months
Knowledge of all ServiceNow capabilities (not only core features)
Proficiency of US and release process, experience withupgrades
Responsible for delivering solutions from start to finish (until successful usage on PROD)
Main responsibilities on project:
Leading the team (from technical or delivery point of view)
Responsible for team's output and quality
Helping other ServiceNow Consultants
Presenting ServiceNow features demos, performing pre-sales presentations
Identifying customers' real needs and offering solutions
Proposing solutions based on ServiceNow modules and features
Very good knowledge of JavaScript, scripting and Glide API
Very good technical knowledge of ServiceNow modules
Knowledge of ITIL processes and the ability to apply them
Very good communication, interpersonal and presentation skills including the ability to convey technical information using non-technical language
Fluency in English
Expected experience/skills:
Able to step into the role of tech leader or workstream leader if needed
Experience doing code reviews
Our Projects
What can you expect?
How do we work on {projects}?
Colleagues with little or no experience with ServiceNow first complete our adaptation plan programme, where they learn the fundamentals of the Now Platform. Experienced colleagues have a shortened and intensive programme, with several interesting workshops. After completing the adaptation programme, new hires start working on projects directly. These can be for external clients or for internal development projects because we ourselves use ServiceNow for our internal functions (such as HR).
Projects vary in complexity, but a standard project generally involves 8 people, managed by a managing consultant who is responsible for the entire client portfolio. If there is more than a single “stream” for a client, the workstream leader is then responsible for each stream. Each project team has its own project manager/scrum master, business/solution consultant, QA engineer/designer and ServiceNow consultants.
Adaptation programme
{Types of projects}
We make sure our projects have a strong and long-term positive impact for our clients. We also make sure they are captivating, challenging and exciting for you. Our largest clients require the attention of 24 team members and the smallest needs only two. These are but few examples of our clients and projects:
City Hall in Stockholm – We developed a citizen's portal for Sweden’s capital city. Now, Stockholm residents can communicate with the town hall via a mobile ServiceNow application. At the same time, a local university was able to exchange biological tissues with a hospital thanks to a custom ServiceNow catalogue we developed at GuideVision.
KBC - The KBC Global Risk Operations team worked with GuideVision consultants to support the implementation of a financial losses and near misses solution on top of the Now Platform. Moving away from spreadsheet-based methods towards more secure, scalable and real-time processing solutions has helped the company’s growth.
MSC Cruises – Known for operating huge ocean liners, MSC Cruises uses ServiceNow for crisis management and communication processes.
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Are you tired of being ‘thrown in at the deep end’? Do you prefer quality over quantity? Our goal is to prepare you as much as possible for your future work at GuideVision so you can focus on delivering quality solutions.
This is why all our new colleagues start with an adaptation plan in their first week at GuideVision. It is crucial to us that you become familiar with all fundamental techniques of ServiceNow development - as well as our delivery methodology - before jumping into your first project. Usually, the adaptation plan takes from 6 to 8 weeks, but it is shortened for colleagues with extensive ServiceNow experience.
You can expect a technical introduction, relevant workshops and other activities which will serve as a foundation for your next project assignments. Workshops for experienced new hires may cover such topics as our delivery methodology, best practices and agile application, ITIL overview for newbies / ITIL 4 - business perspective and how to prepare and perform analytical workshops.
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Professional development and learning
We believe it is only fair to know where and how you can move forward, which trainings to attend, workshops to experience, and which certifications to undergo (whether it’s Certified Implementation Specialist, ITIL Foundation or CMA). That is exactly why we have created clear career paths that provide all necessary information and which are best for your personal career progression.
We are not a giant corporation, nor are we a small start-up. Instead we’ve found a balance that allows us to know each other personally while maintaining a unique, pleasant, friendly environment.
Is there a topic you’d like to know about that we haven’t touched upon? Get in touch with us to learn more….
GuideVision is a fast growing technology services company exclusively dedicated to service management and ServiceNow™.
ABOUT US
© 2021 GuideVision. All rights reserved
LOCATIONS
Czech Republic - Prague, Hradec Králové, Brno
CONTACT
HQ Prague Gate, Prague, CZ
+420 222 508 297
info(at)guidevision.cz
Contact us
If you feel inspired by what you've seen here and wish to join us, contact us on LinkedIn or send an email:
DACH, Nordics, Czechia
Poland
Hungary
{Tomáš Loub}
Recruiter
{Katarzyna Opoka}
Recruiter
{Blanka Radosits}
Recruiter
{Solution ServiceNow Consultant}
You will lead the customer through both analytical and implementation projects from analysis of customer requirements to almost single-handed implementation of ServiceNow products based on GuideVision and ServiceNow best practices, platform capabilities, and no-code configuration options.
Analytical thinking – ability to identify and analyse customer needs, knowledge of business analysis.
Open-minded with a strong learning approach.
Technical and product-oriented – proven ability to quickly understand platform environment, design, and configurations (experiences with ServiceNow or different platform + SW analysis, design, and implementation are welcome not required).
Fluency in English, Advanced MS Office use.
Presenting ServiceNow products, consulting on its capabilities and benefits for customers
Main responsibilities on project:
Analysis of customer needs and mapping them to specific ServiceNow functionalities, modules and applications
Creating high-level process and technical design documents
Leading customer workshops, presenting of final solutions
Converting customer requirements into user stories including implementation scope (ServiceNow configuration only)
Implementing configuration-based stories
Helping customers with UAT testing
Detailed knowledge of ServiceNow platform, capabilities, and features, very detailed knowledge of five or more products like ITSM, CSM, ITAM or some other business-oriented modules.
Excellent soft skills, conceptual thinking, practical judgment and approach, ability to become a mentor for other colleagues and hands-on experience with leading training and coaching.
Expected experience/skills:
Preparing “proof-of-concept” demos and prototypes
Teamwork – to take the initiative when appropriate, but also be able to work with the team.
Coaching/helping junior colleagues on the project
Communication and presentation skills – providing feedback, empathy and self-presentation, hands-on experiences with leading workshops.
Standard:
Senior:
Proven advanced technical experience with application/enterprise architecture, relational databases, and data integrations.
+ All STANDARD level skills.
We’re interested in working with colleagues who can deliver results and create solutions without detailed scopes for smaller features and changes. If you’re already more experienced, we expect you to be capable of leading a small team and to design solutions for bigger features, streams, and projects based on business cases.
Whether you’re a seasoned developer or consultant with ServiceNow experience or a professional with a strong skill set in another cloud platform (such as HP, BMC Remedy, Cherwell, Heat, Landesk, Axios, Atlassian or IBM Maximo.) ready for a change in focus, we’d like to encourage you to get in touch so that we can get to know each other.
GuideVision and where we stand.
Thanks to becoming part of the global {Infosys} family of companies recently, GuideVision has expanded in numerous ways. We have long been the leading ServiceNow partner in Central and Eastern Europe, and thanks to becoming part of Infosys, we have now been getting access to even larger and complex global projects. Our presence and influence are also growing in the Nordic countries and in the DACH region. Although we have joined forces with Infosys and are expanding, we have not changed what works as we help global enterprises make the most of their digital transformation.
Incorporating our values as well as a spirit of fun outside of the office is as important as the work we accomplish. Despite the pandemic we managed to find a way out of it and in 2020 organized events such as an online Christmas pub quiz with GuideVision fun facts; a company-wide hackathon where teams of colleagues competed to create the next great application for ServiceNow; we participated in a country-wide charitable outdoor moving activity and donated Christmas presents to children in need. A fun environment and good relationships keep us engaged, happy, and most importantly, motivated.
At GuideVision, project teams are made up of colleagues from different branches. This means we are able to provide a consistently high level of knowledge and services to all our clients and transfer newly acquired experiences between teams.
International and challenging projects with great impact.
Lukáš, Solution Consultant
Czech bank (Česká Spořitelna) – We developed a workplace booking system to assist employees with booking an office spot so the number of people working in a workplace would not exceed the limit.
We listen to and constantly learn from our clients. We then innovate based on this experience and have developed and launched successful products such as SnowMirror or ParcelGO.
Professional development
What's in for you when you join us?
You can expect a thoughtful career progression - from adaptation to certificates, technical and soft skills trainings.
Peter, Senior ServiceNow Consultant
Apart from internal positions (junior SN consultant, senior SN consultant, QA, PMO etc.), we also have a great number of roles along with your official position – enough to fill a bookshelf should you wish to try out various directions. Do you want to become a mentor or a guru? Or perhaps a tech lead, architect, managing consultant, workstream leader or delivery leader? Choosing your career path is possible at GuideVision! We’ll assist you with the right guidance to help you advance into your dream role.
We strongly support the mutual sharing of experiences and knowledge and learning from each other. Thanks to internal learning workshops and constantly updating our own comprehensive ‘best-practice’ platform this is natural to us. We want you to be great technical consultants or solutions consultants and we will also support you in improving soft skills for communicating with clients.
Culture
What will you experience with us?
Unique environment, full of fun and team spirit.
Mariusz, ServiceNow Consultant
Finland - Helsinki
Germany - Munich
Hungary - Budapest
Poland - Warsaw, Wroclaw